# Seller & Store Terms
**Last updated:** December 2, 2025
These Seller & Store Terms ("Seller Terms") apply in addition to the Waxu **Terms of Service** when you create a store or list items for sale on Waxu. Waxu is operated by **Meija Media LLC** ("Meija Media", "we", "us").
By creating a store or listing items for sale, you agree to these Seller Terms.
---
## 1. Becoming a Seller
To operate a store or sell items on Waxu, you must:
- Have a valid Waxu account in good standing.
- Provide accurate store information (store name, location, contact details).
- Complete any payment/pay-out setup required by our Payment Processor (e.g. Stripe).
- Comply with these Seller Terms and the main Terms of Service.
You are responsible for all activity that occurs under your store.
---
## 2. Compliance with Laws
As a seller, you are solely responsible for:
- Complying with all laws and regulations that apply to you and your business, including those related to:
- Consumer protection and distance selling,
- Product safety,
- Taxes, customs, and duties,
- Import/export, and
- Any licensing requirements.
- Ensuring that you are legally permitted to sell the items you list.
Meija Media does not provide legal or tax advice.
---
## 3. Prohibited and Restricted Items
You may **not** list or sell:
- Stolen goods or items you do not have the right to sell.
- Items that infringe intellectual property rights (e.g. counterfeit records, unauthorized bootlegs where prohibited by law, unlicensed merchandise).
- Items that are illegal or restricted under applicable law.
- Items that violate our content or community standards.
We may remove listings or suspend or permanently ban stores that violate these rules.
---
## 4. Listings, Descriptions, and Images
You agree to:
- Provide accurate and non-misleading descriptions of your items, including:
- Artist, title, label, format, and condition (media and sleeve) where known.
- Disclose material defects or issues (e.g. warped vinyl, heavy scratches, writing on cover).
- Use photos that reasonably reflect the actual item being sold. You must have the rights to use any images, artwork, or logos you upload.
We may use your listing metadata and images to improve search, recommendations, and features such as AI-assisted descriptions or 3D views.
---
## 5. Pricing, Shipping, and Taxes
You set your own prices, but you agree to:
- Honor the price and terms displayed to the buyer at checkout.
- Clearly state shipping costs and any limitations or surcharges before purchase.
- Bear responsibility for your own tax obligations.
You are responsible for:
- Determining whether taxes (such as sales tax, VAT, or customs duties) apply to your sales,
- Charging and remitting those taxes as required by law.
We may offer tools to help estimate or calculate taxes, but these tools are not guaranteed to be accurate and do not replace advice from a tax professional.
---
## 6. Shipping Obligations and Tracking (IMPORTANT)
When a buyer places an order from your store:
1. **Shipment deadline:**
- You must ship the order within the **handling time** stated on your listing and, in any case, no later than **10 days** from the time the order is placed, unless you and the buyer explicitly agree to a different timeframe.
2. **Tracking requirement:**
- You must provide valid tracking information within **10 days** of the order being placed, or as soon as tracking is available.
- Tracking should reasonably allow the buyer to follow the shipment's progress.
3. **Failure to ship or provide tracking:**
- If you fail to ship items, provide tracking, or repeatedly ship excessively late, we may:
- Cancel orders,
- Limit or hold payouts, and/or
- **Suspend or permanently ban** your seller account and store from the platform.
4. **Packaging:**
- You must package items securely to reduce the risk of damage in transit (for example, using record mailers, proper padding, etc.).
---
## 7. Returns, Refunds, and Disputes
### 7.1 Directly Between Buyer and Seller
On Waxu, **returns and refunds are handled directly between you and the buyer**:
- You must communicate your return, refund, or cancellation policies clearly in your store description or listings.
- You are responsible for honoring any return/refund rights required by law in the regions where you sell.
- If there is an issue (e.g. item not as described, damaged in transit), the buyer will contact you directly through Waxu.
Waxu does **not** generally mediate individual refund or return disputes and does **not** guarantee refunds on your behalf, except where required by law or where we clearly state otherwise in a specific program.
### 7.2 Good-Faith Resolution
You agree to:
- Respond to buyer messages about issues within a reasonable time.
- Work in good faith to resolve problems, which may include:
- Providing partial or full refunds,
- Offering returns, or
- Agreeing on another solution.
Failure to reasonably address repeated issues may result in warnings, restrictions, or removal from the platform.
---
## 8. Payouts, Fees, and Adjustments
Waxu may charge platform fees (for example, commissions or listing fees) on sales made through the Service. We will disclose applicable fees separately and may update them from time to time.
Payouts:
- Are handled by our Payment Processor and may be subject to their fees, rules, and payout schedules.
- May be delayed, withheld, or reversed in cases of disputes, chargebacks, suspected fraud, or policy violations.
We may offset amounts you owe us (for example, unpaid fees or chargeback costs) against your future payouts as permitted by law and Payment Processor rules.
---
## 9. Store Branding and Conduct
You may be able to customize your store's presentation (e.g. store name, profile picture, banner, description). You agree that:
- Your store name and branding must not:
- Infringe others' trademarks,
- Mislead users into thinking you are another business, or
- Falsely imply endorsement or affiliation with another company or artist.
- You will treat buyers and other users respectfully, and you will not harass or abuse them.
We may edit or remove store branding that we believe is misleading, infringing, or harmful, and we may suspend or terminate stores that engage in abusive or deceptive behavior.
---
## 10. Suspension and Permanent Bans
We may, at our discretion, limit, suspend, or **permanently ban** your store or seller account if we believe, for example, that:
- You repeatedly fail to ship orders or provide tracking within required timeframes,
- You do not fulfill orders at all,
- You engage in fraud or serious policy violations, or
- Your conduct causes significant harm or risk to buyers, the platform, or the broader community.
In severe cases, we may act without prior notice, especially where there is potential for fraud, non-shipment, or ongoing harm.
---
## 11. Relationship Between You and Meija Media
You and Meija Media are independent contracting parties. These Seller Terms do not create a partnership, joint venture, employment, or agency relationship.
You do not have authority to bind Meija Media or act on our behalf, and Meija Media does not control your business, inventory, or pricing decisions.
---
## 12. Changes to These Seller Terms
We may update these Seller Terms from time to time. When we do, we will update the "Last updated" date and, where required, provide notice of material changes.
Your continued operation of a store or listing of items for sale after the changes become effective constitutes your acceptance of the updated Seller Terms.