Buying and orders
Find records, manage checkout, review receipts, and get help with an order.
Waxu support
Help Center
Start with a self-service route below. For an account problem you cannot resolve on the site, contact meijasupport@meija.media.
Contact supportChoose a topic
Selling on Waxu
Create a brick-and-mortar store profile, list inventory, and fulfill orders.
Account and privacy
Update your information, turn on authenticator security, or export your account data.
Trust and accessibility
Report marketplace concerns or tell us about an accessibility barrier.
Common questions
How do I ask for a cancellation or return?
Open My Orders, select the order, and use the order support section. Choose the items involved, explain what happened, and attach evidence when it helps. The request and each response remain visible on the order.
Where can I find an itemized receipt?
Open the order from My Orders and select View receipt. The printable receipt shows the store, items, shipping, refunds, and net paid amount.
Why is a new store not public yet?
New stores enter a review state before appearing in public browse surfaces. The owner can keep configuring listings, shipping, team access, and payouts while the review is pending.
How do I protect a seller account?
Turn on authenticator-based two-factor authentication in Account Security, store the one-time backup codes safely, and do not share sign-in or payout codes. Sensitive refund and payout actions request a fresh code when MFA is enabled.